Most of us agree that people should be free to do what they want, unless of course it goes against what we want, then it feels like an attack against us personally rather than the other person’s right.
It can be about something as simple as “should you leave the toilet seat up or down” or as complicated as your political views or religious convictions.
So how do we know what is the RIGHT thing to do, especially when we work with other people who may not share our perspective on things? What do you base your decisions on?
For example, what if we had a contract with a supplier that was written in such a way that would save us $20,000 but you know that this was not the spirit of the agreement you made with them. Should you take the discount? It’s in the contract and we would be within our rights to do it. What is the RIGHT thing to do?
- Would it make a difference if the supplier was a super wealthy company or a tiny independent sub?
- What if this supplier had become a real friend after years of working together?
- What if you had made a costly mistake that month and were $20,000 over budget?
- What if this supplier had taken advantage of us in the past. Would that change the decision?
“What I CAN do is not the same as what I SHOULD do.”
What do you stand for?
Many of our business decisions require that we come together as a team and view these decisions in the light of our stated values. I can see this at work with the team at United Renovations as the team works to live out the company values. Everything we do has an effect on others and how believable are the values we hang on the wall (click the photo below to read about our values). Our reputation is built on a million tiny decisions we make and every employee is a key part of our culture and our brand the world sees.
In the example about the invoice, our team needs to consider how the decision would live out our values of “Serve Beyond Expectations” and then get input from the team to see what they may be missing in their thinking. If we are willing to make decisions in the light of the values we are “chasing” to live out at United Renovations, we can set the bar high for others to follow. This also requires we are willing to see beyond the failures of the past and press toward a level of excellence that the world needs from us.
(Note that I said that these are the values we are “chasing.” Not that we have already obtained all this, or that we are perfect but they press on. Forgetting what is behind and moving toward what is ahead, we press on toward the goal of living out these values at United Renovations.)
How has your team dealt with the question of what is the right thing to do? Let me know in the comment section below.
I am a Business Owner and Forum Leader for Renaissance Executive Forums Dallas. My role is to find the best members for our CEO Peer Groups, and lead each meeting so that our members become Raving Fans. You can connect with me on LinkedIn, Google+, Twitter, and Facebook. You can also email me at RobertH@REFDallas.com